Privacy Policy

1. Introduction

This Privacy Policy explains how ORC ("we", "our", or "us") collects, uses, and protects information when you use our dawah assistant platform. We are committed to protecting your privacy and handling your data responsibly.

2. Information We Collect

Account Information

• Name and email address
• Authentication credentials
• Profile information you provide

Facebook/Instagram Integration

When you connect your Facebook Page or Instagram account, we access:

• Page name and ID
• Messages received through your connected pages (for providing dawah suggestions)
• Instagram Business Account ID (if linked)

We do not store personal information about the people who message your pages beyond what is necessary to provide conversation context for dawah suggestions.

3. How We Use Your Information

• To provide AI-powered dawah suggestions based on conversation context
• To display relevant Quran verses and hadith references
• To track volunteer shift hours and shahadah records
• To improve our service and provide support

4. Data Retention

• Conversation messages are automatically deleted after 30 days
• Access tokens are encrypted and stored securely
• Account data is retained while your account is active

5. Data Security

We implement appropriate security measures including:

• Encryption of sensitive data at rest and in transit
• Secure authentication mechanisms
• Regular security audits
• Access controls and audit logging

6. Third-Party Services

We integrate with the following third-party services:

• Meta (Facebook/Instagram) - For page messaging integration

These services have their own privacy policies. We encourage you to review them.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Disconnect your Facebook/Instagram pages at any time
• Export your data

8. Data Deletion

You can request deletion of your data at any time by:

• Disconnecting your Facebook pages from the admin panel
• Contacting us at the email below
• Using Facebook's app settings to remove our app (this triggers automatic data deletion)

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

iERA (Islamic Education and Research Academy)
Email: [email protected]
Website: https://iera.org